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LJB SECURITY LTD -WEBSITE PRIVACY NOTICE

LJB Technologies Group trading as LJB Security Limited, Company registration number 4201163 (referred to in this document as “we”, “us”, “our” or “LJB”).

Our registered office is at 6 Roding Lane South, Ilford, Essex, IG4 5NX. Our trading address is 183-185 Hornchurch Road, Hornchurch, Essex, RM12 4TE.

We are committed to safeguarding your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

What information do we collect about you?

We collect your personal data because it is necessary in relation to taking steps to enter into a contract with you, including but not limited to, maintenance and monitoring of your security system.

We collect information about you when you correspond with us by phone, email, letter, or when you voluntarily complete our Contact form. Additionally, website usage information may be collected using cookies.

The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description as well as contact details of your nominated representatives. We also maintain records detailing the security systems that we installed or maintain on your behalf.

We may receive your information when we work with third parties – including; business partners, sub-contractors, advertising networks, analytics providers, search information providers and credit reference agencies, for example.

However, we will notify you when we receive information about you from them and the purposes for which we intend to use that information

How will we use the information about you?

LJB will not share your information for marketing purposes with other companies. The personal data collected or stored is solely for us within LJB, except that we may disclose it to third parties in the following cases:where we are required to do so by law

comply with our statutory and regulatory obligations.
to appointed service providers who provide services in connection with this website but only to the extent necessary for them to provide those services/to administer our site.
carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. This may include providing your contact details to our Alarm Receiving Centre and the relevant Police force if you have a monitored system and providing your details to the SSAIB (Security Systems and Alarms Inspection Board) if we have certified your system. The SSAIB has their own Privacy Notice for our customers who hold SSAIB certification which can be read by clicking the following link: https://ssaib.org/page/privacy-policy---home-owner/

Where relevant, we will require that third parties follow our data protection and privacy policies and we will require that such third parties do not use your personal details for their own business purposes, without your prior consent.

Marketing:

Where relevant to your enquiry, LJB may send you information about products and services of ours. By contacting us using the website form or email address shown you have consented to receive marketing. You have the right to ask us not to process your personal data for marketing purposes. We will inform you – before collecting your data – if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by contacting us at info@ljbsecurity.com

Cookies:

Cookies are text files, placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track your use of a website and to compile statistical reports on website activity.
The Interactive Advertising Bureau (IAB) is an industry body that provides in-depth information about cookies. You can set your browser not to accept cookies and the IAB website tells you how to remove cookies from your browser. However, in a few cases, some elements of our site may not function if you do not permit cookies from your browser(s).

Where we store your personal data:

We store all your personal details on a secure server.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. As such, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long do we keep your personal data for?

We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

Access to your information:

You have the right to:

Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party.

We may charge a reasonable fee for these services, alternatively we may refuse to comply if your request is clearly unfounded or excessive.

If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Officer (ICO).

Changes to our privacy police:

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 14th May 2018.

How to contact us:

If you have any questions about our privacy policy or information we hold about you, please contact us on 01708 455060, use our contact form or email: info@ljbsecurity.com